What is a federation address?
A human-readable receiving label (like mailbox*lightrain.in) mapped to your settlement endpoint. It keeps counterparty comms legible without exposing raw routing details in every email.
support.lightra.in
Voice, mail, and guided chat—built for settlement stress and federation questions. Nothing here replaces your counsel or network rules; we help you move faster inside the rails you already chose.
Desk hours
Mon–Fri · 9:00 AM – 6:00 PM ET
Vault-safe
No vault keys in chat
Escalation
Phone & email first
Call the desk
(888) 555-0123
Mon–Fri · 9:00 AM – 6:00 PM ET · Tap on mobile to dial
Written trail
support@lightrain.in
Include your federation address, approximate time window, and what you expected vs. what you saw. Attach dashboard screenshots when it helps.
Demo assistant—runs in your browser. Use suggestions or free-form questions, then escalate to phone or email for anything account-specific.
LightRain assistant
Orientation only · cannot access your session
Pick a starter prompt or describe your situation. We surface federation and settlement context so you know what to ask on the phone.
Short answers to what operators ask before they open a ticket.
What is a federation address?
A human-readable receiving label (like mailbox*lightrain.in) mapped to your settlement endpoint. It keeps counterparty comms legible without exposing raw routing details in every email.
Is this live support?
Phone and email reach our operator desk (demo numbers). The chat assistant runs locally in your browser and cannot see your vault—use it for orientation, then call or email for account-specific issues.
How fast are settlements?
Timing depends on asset, route, and counterparty policy. Your dashboard history is the source of truth; include timestamps when you contact support.
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